The Challenge
Mary works with patients coming home from the hospital after surgeries, procedures, or long stays that have left them deconditioned. In her experience the same gaps appear again and again.
They do not have enough care in place. They struggle to manage their medications. They cannot get to their appointments. They have difficulty caring for themselves at the exact point when they need the most help.
Most of these patients come home without support already arranged, which leaves the nurse trying to place them with a provider she can actually stand behind. Finding one is the hard part.
Facing Something Like This?
Our Approach
Mary first encountered Emerald Helpers through a mutual patient while working for a home care company. What she saw was a provider that filled the gaps she normally has to work around.
Emerald Helpers takes patients to appointments, helps organize the home, cleans, assists with medications, and supports activities of daily living. In Mary’s experience, there is nothing she has come across that they will not do for a patient.
The difference she points to is not the task list. It is that there is no task list. Rather than working down a set of boxes to check, the team looks at each patient and works out what that person actually needs. Care is patient-specific.
She also notes that Chris is reachable when contacted, which matters when a nurse is trying to coordinate care from outside the home.
The Solution
Mary has referred multiple patients since that first mutual case, and those patients come back to her praising the care they received.
One patient was supported alongside his family with grocery shopping and transport to all his appointments. The practical help put him at ease and changed how he felt about his situation.
Another was an older woman who did not want help at home at all. She accepted Chris and her caregivers. They walked her dog and did whatever she needed. When she passed away, they attended her funeral.
Mary now tells her patients, and would tell other nurses and social workers, that she trusts Emerald Helpers and would use them for her own family.
This Is What the Right Support Looks Like
