Privacy Policy

Effective Date: September 16, 2026

Emerald Helpers LLC (“Emerald Helpers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us through our website, by telephone, by text message, by email, and through other communications.

This Privacy Policy explains how we collect, use, disclose, and protect information provided by visitors, prospective clients, clients, family members, caregivers, employees, and other individuals who interact with Emerald Helpers.

1. INFORMATION WE COLLECT

Depending on how you interact with Emerald Helpers, we may collect information including:

• Name
• Mailing or service address
• Telephone number
• Mobile telephone number
• Email address
• Information submitted through our website contact or inquiry forms
• Information about requested services
• Scheduling and appointment information
• Communications and correspondence with Emerald Helpers
• Information voluntarily provided during a consultation or service inquiry
• Information necessary to provide, coordinate, administer, or communicate about our services

We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, and other information collected through cookies or similar technologies.

2. HOW WE USE INFORMATION

Emerald Helpers may use information we collect to:

• Respond to inquiries and requests;
• Communicate with prospective and existing clients;
• Coordinate services and schedules;
• Communicate regarding appointments and service-related matters;
• Provide information requested by individuals or their authorized representatives;
• Communicate with family members or other authorized contacts;
• Improve our services and website;
• Maintain business and administrative records;
• Protect the security and integrity of our systems;
• Comply with applicable laws and legal obligations; and
• Send marketing or promotional communications when permitted and when the appropriate consent has been obtained.

3. TELEPHONE AND TEXT MESSAGING

If you provide your mobile telephone number and affirmatively consent to receive text messages from Emerald Helpers, we may use your mobile number to send communications consistent with the consent you provided.

Depending on the consent provided, messages may include:

• Responses to inquiries
• Service-related communications
• Appointment or scheduling information
• Client or family communications
• Information concerning requested services
• Administrative communications
• Marketing or promotional messages, when you have separately provided the required consent

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to an Emerald Helpers text message. You may request assistance by replying HELP.

After you send STOP, Emerald Helpers will honor the opt-out request in accordance with applicable requirements. You may be able to resume messaging by following the re-subscription instructions provided by Emerald Helpers.

4. SMS CONSENT IS VOLUNTARY

Providing consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Emerald Helpers.

SMS consent is maintained separately from acceptance of this Privacy Policy and from other agreements.

Where required, Emerald Helpers will obtain and maintain records of SMS consent, including information concerning the method and timing of consent.

5. MARKETING AND PROMOTIONAL TEXT MESSAGES

Emerald Helpers distinguishes between service-related communications and marketing or promotional text messages.

Where marketing or promotional text messaging requires express written consent, Emerald Helpers will obtain that consent through an affirmative opt-in mechanism.

Marketing consent will not be inferred solely from a telephone number appearing in our records or from a person contacting Emerald Helpers by telephone, email, or another method.

Individuals may withdraw consent to marketing text messages at any time by replying STOP or by contacting Emerald Helpers.

6. MOBILE TELEPHONE NUMBERS AND SMS CONSENT DATA

Emerald Helpers does not sell mobile telephone numbers.

Emerald Helpers does not share mobile telephone numbers or SMS consent information with third parties or affiliates for their own independent marketing or promotional purposes.

We may disclose information to service providers that assist us in operating our business, communicating with clients, providing technology services, processing information, or delivering communications on our behalf, subject to applicable contractual and legal requirements.

7. SERVICE PROVIDERS

Emerald Helpers may use third-party service providers to support business operations, including website hosting, communications, scheduling, information technology, email, SMS messaging, payment processing, analytics, and other business functions.

These providers may process information on our behalf as necessary to provide their services.

Our business SMS communications may be provided through RingCentral or another communications provider selected by Emerald Helpers.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, analytics tools, pixels, or similar technologies to operate the website, understand website usage, improve website functionality, and support our business operations.

You may be able to control certain cookies through your browser settings.

9. INFORMATION SECURITY

Emerald Helpers takes reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. INFORMATION RETENTION

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, document consent and communication preferences, provide services, resolve disputes, and comply with applicable legal and regulatory requirements.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable requirements.

11. CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and Emerald Helpers does not knowingly collect personal information from children under 13 through its website.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Emerald Helpers is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing information.

13. CHANGES TO THIS PRIVACY POLICY

Emerald Helpers may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this website with a revised Effective Date.

14. CONTACT EMERALD HELPERS

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Emerald Helpers LLC
Business address – 2608 Fair Oaks Ave, Hatboro, Pennsylvania 19040
Phone: 215-817-5379
Email: info@emeraldhelpers.com
Website: www.emeraldhelpers.com

SMS/TEXT MESSAGING SUMMARY

For convenience, the principal SMS disclosures are summarized below:

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing goods or services.

Emerald Helpers does not sell mobile telephone numbers or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own independent marketing or promotional purposes.